The Q1-2026 Order Management System release focuses on enhancing the overall user experience, improving operational efficiency, and strengthening system integrations. This release introduces smarter product discovery, more flexible payment and return processes, enhanced reporting and visibility, and improved performance across the platform. Together, these updates are designed to streamline workflows, provide deeper insights, and deliver a faster, more intuitive experience for both customers and internal teams.
Enhanced the customer shopping experience by allowing users to view and add related accessories directly while adding a main product to the cart. This makes it easier for customers to discover compatible add-ons in one place and include them in their purchase- resulting in a more convenient and complete buying journey.
Dealers can now track orders instantly without logging in. Simply enter the Order ID or PO Number along with the associated email to view shipment details through a dedicated “Track Order” page.
Returns are now calculated from the shipment date instead of the order date, ensuring a fairer return period aligned with actual delivery timelines.
You’ll also see clearer shipment details within return requests, along with helpful messages for ineligible or already returned items. Admins can additionally create return or claim requests for expired orders when needed, making the process more flexible and transparent.
Get better visibility into sales performance with detailed CSR-based reports. Track order volume and value by month or year and filter results by CSR or Sales Manager to better understand customer activity and team performance.
We’ve enhanced order visibility and ERP integration by introducing new fields and flags across the system. Key details such as NetSuite Order ID, Purchase Order Number, Rush Order, and Shipping Notes can now be added to the order grid with flexible visibility, filtering, and sorting options.
Additionally, a new Order Type flag (e.g., Modification, Assembled, RTA) is now available across the order grid, order details, emails, and API helping identify order types more clearly for downstream systems. This flag can also be controlled for API and email visibility based on your business needs
Enabled greater flexibility in split payments by allowing a different billing address for each card while making payment using card. This ensures smoother payment processing, especially when using multiple cards with different billing addresses, without affecting the original order billing details & to avoid any issues related to AVS mismatch.
Introduced a new configuration to control how labor charges are displayed during checkout and order review. Admins can now choose between showing unit labor charges or total labor charges (based on quantity), ensuring the display aligns with business preferences and pricing clarity.
We’ve significantly improved the speed of the overall system and order process. Navigation between steps is now faster, and door images and SKUs load more quickly. Especially when multiple door styles are selected delivering a smoother, more responsive experience for your team and customers.
Enhanced social sharing and link previews by adding Open Graph (OG) tags for title, image, and description. This ensures your pages display rich, accurate previews when shared across platforms like Facebook, LinkedIn, and other social media channels.
Track updates to price multipliers and payment restrictions with detailed logs. Easily see what changed, when it changed, and who made the update at both company and customer levels.
Monitor changes to pricing, custom options, and bundle configurations at the SKU level. Whether updates are made individually or in bulk, you’ll always have full visibility and control.
Order API now provides more detailed data for seamless ERP syncing. Labor charges and extra fees are listed as separate line items with dedicated SKUs. CSR name and ID are also included for better tracking and accountability.
Middleware updates now support flexible payment setups and ensure accurate syncing of rush fees, discounts, reward points, and store credits. Enhanced error logging, retry options, and manual re-sync capabilities improve reliability and control.
With these updates, the Order Management System becomes more robust, scalable, and ready to drive growth through organic traffic and digital marketing efforts. If you have any questions or need assistance, please contact us at info@kitchen365.com.