The Q2-2026 Order Management System release focuses on simplifying internal workflows, strengthening dealer engagement, and giving teams greater control and visibility across quotes, orders, pricing, inventory, and claims. This release introduces faster quote-to-order processes, smarter inventory and pricing controls, enhanced reporting insights, and AI-powered tools to help teams work more efficiently. Together, these updates are designed to reduce manual effort, improve accuracy, and deliver a smoother, more productive experience for both dealers and internal teams.
No more workarounds! You and your support team can now create quotes and place orders straight from the Order Management System Admin Portal - making it a breeze to help dealers on the spot, without skipping a beat.
Imagine having a bird's-eye view of every pending quote waiting to be converted. The brand-new Quote Recall Dashboard does exactly that! Spot high-value opportunities, send follow-up emails, and track every quote — all from one clean, easy-to-use screen. More quotes converted. More revenue in.
One size doesn't fit all - and now your Order Management System knows that too! Dealers can request custom items, attach notes and files, and set flexible pricing for anything out of the ordinary. Special needs? Handled.
Here's a game-changer for cross selling! While building a quote or order, dealers can instantly discover and get the recommendation of right fit accessories - right alongside the product or through a handy popup. More value, zero extra effort.
Knowledge is power! Brand-new reports now give you a crystal-clear picture of dealer sales, activity levels, quote-to-order conversions, product preferences, returns, and even individual CSR performance. Everything you need to make smarter business decisions, right at your fingertips.
Need to offer a one-time special deal? Done! Your Order Management System now supports special discounts on quotes and orders, giving you the freedom and flexibility to handle unique pricing situations - quickly and confidently.
Managing modifications just got a whole lot smarter! Your Order Management System now tracks the exact materials and components used in every modification - so your inventory for bundled products is always accurate and up to date. No more guesswork, no more overselling. If a part runs low, you'll know before it becomes a problem. Better stock visibility means smoother builds, faster fulfillment, and zero surprises.
Grant early access to new collections for your top-tier dealers, restrict certain categories from others, and gradually open things up as you see fit. Then open it up to everyone when you're ready. Control who sees what, and when. Your product launches will never feel the same again!
Special Pricing is now not just limited to door style, you can also provide special price multiplier at the category level. Previously, multipliers could only be configured at the customer group and style level. With this update, you can now set a multiplier at the category level, which will automatically apply to all styles within that category.
A picture is worth a thousand words - especially for claims! Admins can now decide exactly how many images customers can upload when raising an RMA or claim request. Better documentation means faster resolutions and happier dealers.
We've refined the Pick Pack List layout to improve readability and efficiency based on the feedback received. The updated design introduces a cleaner structure, optimized spacing, and simplified information grouping to make order picking and packing faster and easier.
Talking about a specific item in a quote just got a lot easier! Every item on the Quote View and Quote Edit screens now shows a clear sequence number - so dealers and distributors can reference exact line items instantly during discussions or updates. Clearer conversations, faster quote revisions.
Our AI Admin Assistant just got even smarter! Powered by the latest AI model and upgraded with refined intelligence, your internal teams can now ask natural, everyday questions and get instant, data-driven business insights - no manual reports, no digging through dashboards. Faster answers. Smarter decisions. Less effort.
Never miss a priority order again! Your Order Management System now sends automatic internal alerts the moment a Rush Order comes in or a Shipping Note needs attention - keeping your team a step ahead. With configurable email alerts and easy resend options right from the admin panel, responding to urgent orders has never been faster.
With these updates, the Order Management System becomes smarter, more efficient, and better equipped to support your team's growth and operational excellence. If you have any questions or need assistance, please contact us at info@kitchen365.com.